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First-Time Usage Guide

This short guide walks you through the core actions to take right after setup. No deep configuration or prior knowledge needed, just follow along and start uncovering real insights from your system.

Understanding the Summary Insight Panel​

Your journey begins at the Causely Portal, where you'll find the Summary Insight Panel. This is your command center for monitoring system health and identifying critical issues.

Unlike traditional monitoring systems that bombard you with alerts, Causely focuses on delivering active root causes through our innovative Root Cause Cards. Each card represents a verified issue in your system, backed by our extensive knowledge base of cloud native failure patterns.

Pro Tip

Causely revolutionizes monitoring by focusing on root causes rather than alerts. To maximize efficiency, integrate Causely with your existing tools for seamless workflow integration.

Exploring Root Cause Details​

When you click on a Root Cause Card, you'll access the Root Cause Details View, your comprehensive dashboard for understanding and resolving system issues. This view is organized into two main sections:

1. Summary Tab​

The Summary tab provides essential information:

  • Overview: Current status, affected services, SLO violations, and timeline
  • Root Cause Description: Clear explanation of the issue
  • Impact Analysis: Detailed assessment of system effects
  • Evidence Collection:
    • Observed symptoms
    • System exceptions
    • Relevant logs
    • Related events
  • Remediation Steps: Actionable solutions to resolve the issue

2. Causality Tab​

The Causality tab presents a visual representation of the issue's causal path, helping you understand how different system components interact.

Best Practice

The Root Cause Details View is your primary investigation tool. In many cases, the suggested remediation steps provide a complete solution to your system issues.

Leveraging Ask Causely: Your AI Assistant​

The Ask Causely feature provides AI-powered insights about your system issues. Access this feature from the top-right corner of any Root Cause Details View.

Since your active scope and context are available, you can ask questions like:

  • "What's causing this root cause?"
  • "How's this affecting our services?"
  • "What's the timeline of root cause?"
  • "What steps should we take to fix this?"
Beta Feature

The Ask Causely AI assistant is currently in beta. Contact our support team to enable this powerful feature for your organization.

Next Steps for Enhanced Root Cause Analysis​

Now that you've mastered the basics, we recommend:

  1. Connecting additional telemetry sources for comprehensive root cause analysis
  2. Setting up workflow integrations with your existing tools